Return Policy

Return Policy

Effective Date: 02.02.2015

At Industry4u , we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a simple and straightforward return process. Please read our Return Policy below for more information.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in the same condition as when you received it, and in its original packaging.

• Returns must be initiated within 15 days of receiving your order.

• Proof of purchase  is required.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Perishable goods

• Custom or personalized items

• Opened software or digital products

3. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at sales@industry4u.net to request a return authorization.

2. Once your return is approved, we will provide you with detailed instructions and a return address.

3. Ship the item back to us using a trackable shipping service to ensure it arrives safely.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a shipping service that provides tracking to ensure the return reaches us safely.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method. Please note that it may take a few days for the refund to be processed and reflected in your account.

6. Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a solution, which may include a refund, replacement, or store credit, depending on the situation.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at sales@industry4u.net.